Let’s Close the Book on 20th Century Leadership: 8 Ways to Start Leading Differently.

Leadership as you know it is about to change. Not because there's a new and better kind of leadership approach making its way to business schools. No, the kind of shift I'm talking about is bigger than that. It's based on the many systemic adjustments taking place around us. Politically, socially and environmentally. A few examples: The push and pull between geopolitical isolationism and globalization; polarized political strife domestically and abroad; Black Lives Matter, Me Too, same-sex marriage and LGBTQ…

Read More

Which Comes First? Engaged Employees or Engaged Customers?

It’s easy to focus attention on what you ultimately want in your company - engaged customers willing to pay for your product or service. If that’s the ultimate goal, then that’s where many leaders think most of their resources should be focused. And often times, employees are considered a part of those resources just like money, technology, and infrastructure are. But are they really resources when they hold such authority to make or break your company? Engaged employees tend to…

Read More

Happiness May Not Grow On Trees, But It Can Grow Your Bottom Line.

  Good News! Happy Employees Are Productive Employees. This isn’t exactly rocket science. Or is it? Why else would the majority of today’s workforce be disengaged? The kicker is, it doesn’t cost that much money or take that much effort to facilitate happiness at work. Remember that the people who work for you are, in fact, people and that they have brains, emotions, lives, and free-will. And the right to be treated with dignity and respect. Keeping these things in mind…

Read More

What Employee Engagement Numbers Really Tell You About Your Company

  It’s great that employee engagement increased in the most recent Gallop Employee Engagement survey. And that those reported as actively disengaged dropped to only 13%. But that still leaves employees who are ‘not engaged’ making up over half of the workforce. Gallop defines the ‘not engaged’ category as “generally satisfied, but are not cognitively and emotionally connected to their work and workplace. They will usually show up to work and do the minimum required but will quickly leave the…

Read More

Emotional Intelligence to the Rescue: How EQ can add to your bottom line.

  Emotional Intelligence may not be high on your radar and, for some, can seem daunting. But at its core, it’s all about mindset and respect. Understanding yourself and how you think and behave towards others in a social environment - such as the workplace. And effectively managing initiatives, employees and the company in positive and respectful ways. If you are a CEO, your workplace culture is like one big mirror reflecting the collective Emotional Intelligence back to you.  A…

Read More

How Toxic Employees Can Destroy Your Culture and Your Bottom Line

  A paycheck alone isn’t enough to keep employees engaged and productive. These days employees expect respect, acceptance, and inclusion. And don’t expect employees to be overt in their complaints. Instead, those frustrations often head underground, bubbling to the surface in counter-productive ways. As a leader, are you doing what you need to do to ensure a respectful company culture and retain your employees? Thinking people are a ‘soft’ issue that can be passed on to someone else could be costing you…

Read More

Your Overlooked Sales Advantage

As a CEO of a business you do lots of things to ensure your marketplace is aware of your products and services. It’s called 'brand awareness’. You want your current and future customers to think of you (and not your competitors) when it comes time for them to buy. At this point, it’s all about what you’re selling. Your product is competitive (but so it theirs), your pricing is about right (but so is there), so all things being equal,…

Read More